Book a Growth Plan Session →
Legal

Privacy policy

How we collect, use and protect your information.

This policy explains what information Fully Charged Media collects, how we use it, and the choices you have. We keep it in plain English. We are a New Zealand business and handle personal information in line with the New Zealand Privacy Act 2020.

Who we are

Fully Charged Media is a specialist digital growth agency, based in Queenstown, New Zealand and working with clients around the world. You can reach us at .

What we collect

We only collect what we need to respond to you and run our business:

  • Details you give us through our forms or by email, such as your name, email address, phone number and your message.
  • Basic analytics about how this website is used, so we can improve it.
  • Information we need to deliver our services to clients, including access to the accounts and platforms we manage on their behalf.

How we use it

To reply to you, provide and improve our services, send you email only where you have asked us to, and meet our legal obligations. We do not sell your information to anyone.

Third-party services

To run our business we use a range of trusted third-party services, including for customer relationship management, booking and scheduling, email, analytics, advertising and payments. These providers only receive the information they need to do their job, and they are required to keep it secure. Payments are handled by Stripe, and we do not see or store your full card details. You can read Stripe's privacy policy for how they handle payment data.

Analytics and advertising

This site uses analytics and, where relevant, advertising tools from Google and Meta (Facebook and Instagram) to understand traffic and measure our marketing. You can opt out directly with them:

Cookies

This site uses cookies to make it work and to understand how it is used. See our cookie policy for detail, including how to control them.

Working across borders

We work with clients and tools in different countries, so your information may be stored or processed overseas. Wherever it is handled, we take reasonable steps to keep it protected.

How long we keep it

We keep personal information only as long as we need it to work with you or to meet our legal obligations, then remove it.

Your choices

You can ask what information we hold about you, ask us to correct or delete it, and unsubscribe from our emails at any time. Just email us at and we will sort it out.

Changes

We may update this policy from time to time. The current version always lives on this page.