Terms & conditions

These terms apply to using this website and to the work we do for you. The specific scope of any project is set out separately in a proposal or agreement between us. Where that agreement and these terms differ, the agreement takes priority.

Using this website

This website is provided for general information about Fully Charged Media and our services. We work hard to keep it accurate, but we do not guarantee it is complete or error-free, and nothing here is a binding offer or professional advice.

Our services and fees

The scope of any work is agreed with you in advance in a proposal or written summary. Any quote we give is valid for 14 days, and changes to scope are agreed in writing. Our standard rate for work outside an agreed scope is USD $250 per hour, billed in minimum 15-minute increments. All of our pricing is in US dollars (USD).

Payment

Invoices are due within 14 days of the invoice date. We may charge interest on overdue amounts and pause work while an account is overdue. If you end a fixed-term engagement early, you remain responsible for a fair portion of the remaining fees, as set out in your agreement.

Working with us, hours and communication

Our preferred working hours are 9am to 5pm Central European Time, Monday to Friday. Because we work flexibly and across different time zones, email is the best and most reliable way to reach us, and we will not always be at a desk within those hours. We will always come back to you as quickly as we reasonably can. For your own security, please never send passwords by email, and please use two-factor authentication on the accounts we work in.

Our use of AI

We use AI extensively in our business. It lets us deliver better work, sharper analysis and faster turnaround for you. In the course of that work, some of your data may be shared with AI systems. Where possible, we mark that data so those systems do not train on it, and much of our work runs through API connections which, at the time of writing, are not used to train the underlying AI models. If you have specific concerns about how your data is handled, tell us and we will work with you.

Intellectual property

The content, branding and design of this website belong to Fully Charged Media unless stated otherwise. Please do not reproduce it without our permission. Work we create for you becomes yours as set out in your agreement, usually once it has been paid for.

Confidentiality and case studies

We keep your confidential information confidential. We may refer to the work we have done and the results we have achieved in anonymous case studies and marketing without naming you. If we want to name you or use your logo, we will ask first.

Results and liability

We are good at what we do, but no honest agency can guarantee specific advertising performance, search rankings or revenue, and we do not. We are also not responsible for the actions of third-party platforms, such as account suspensions or outages outside our control. To the extent the law allows, our liability is limited to the fees you have paid us for the work in question. Your statutory rights as a consumer are not affected.

Ending an engagement

Either of us can end an ongoing engagement with reasonable notice, as set out in your agreement. You remain responsible for work completed up to that point, and we will help hand things over properly.

Governing law

Fully Charged Media is a New Zealand business, and these terms are governed by New Zealand law.

Contact

Questions about these terms? Email us at team [at] fullychargedmedia.com .